About CXnewsAfrica
CXnewsAfrica is the continent's leading digital publication for customer experience, contact centre, and BPO news — the trusted daily read for executives, CX professionals, and journalists who need to understand how African businesses are serving their customers.
We are published by the Chartered Institute for Customer Management (CICM) Global, which has informed and connected Africa's customer experience community through The Customer Magazine since 2014. CXnewsAfrica is the next chapter of that story — built for the way our readers actually work today: fast, digital, and mobile-first.
Our Vision
To be the most trusted and widely read customer experience media platform on the African continent — the first place any African executive, CX professional, or journalist goes to understand how customer service is evolving across the region.
Our Mission
We inform, connect, and elevate Africa's customer experience community by publishing rigorous, practical, and locally-grounded journalism — research, case studies, leader interviews, and opinion — that helps organisations across Africa deliver world-class service, while giving African CX voices a global platform.
What We Stand For
Relevance over Recycling. We don't just repackage Western CX trend pieces. Every story is reported, written, or filtered through an African market lens, because what works in London or New York doesn't always translate to Lagos or Nairobi.
Evidence over Opinion. Data, surveys, and named sources come first. Hot takes come second — and they're always labelled as opinion.
Pan-African, Not Single-Market. We give equal editorial weight to Lagos, Nairobi, Harare, Accra, Johannesburg, Cairo, Kigali, Lilongwe and Windhoek. Africa's CX story isn't just South Africa's story.
Practitioner-Useful. Every article should leave a contact centre manager, CX lead, or business owner able to do something differently by the time they finish reading.
Independence. Advertisers and event sponsors never buy editorial coverage. Sponsored content is always clearly labelled as “Partner Content,” and it's held to the same quality bar as everything else we publish.
From Harare to Lagos, Nairobi to Cairo, our network of Country Correspondents and industry experts brings you the stories shaping how African businesses serve their customers — because in a market as diverse and fast-moving as Africa's, the customer is still the most important stakeholder in the room.
We believe good customer experience is not a Western import — it's a competitive necessity for African business, and a growing contributor to the continent's GDP. Our job is to help you get it right.
CXnewsAfrica is part of CICM Global.