Malawi
›Customer Service Key to Improving Business and Public Service Delivery, Says Minister Itaye
Pan-African
›QuestionPro Joins as Platinum Sponsor for Botswana Customer Experience Symposium and BNCSI Launch
Zimbabwe
›Only 4% Certified: CICM Graduates Signal Africa's Rising CX Voice
Egypt
›Egypt's Digital Banks Are Coming. The Hard Part Is Making Them Pay
Ghana
›The Patient Is the Customer Now: Ghana’s Free Primary Healthcare Rolls Out Like a CX Journey
Tanzania
›Africa's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Egypt
›EGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Pan-African
›Customer Service Week Should Not Just Be Celebrated
Pan-African
›What Capitec Can Teach African CX Leaders About Trust
Zambia
›"There Is No Internet": Is Zambia's Digital Transformation Improving Customer Experience?
Malawi
›Nicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
The stories our editorial team thinks every CX and business leader in Africa should read this week.
Cairo's biggest lenders are about to test one of the oldest questions in banking: is it cheaper to build a new customer base from scratch th…
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
What's happening in customer experience across Africa's biggest markets, right now.
Zimbabwe
