From African Hospitality to Institutional Hospitality
Africa is famous for its warmth. So why do so many citizens leave public offices feeling like an inconvenience? Shadrach Agbledzie argues th…
Pan-African Desk
Locally reported customer-experience news and analysis from Pan-African.
23 stories
Customer Service Week Should Not Just Be Celebrated
Every October, organisations pause to recognise frontline service with gifts, awards and appreciation messages. Lekan Badejo asks the harder…
What Capitec Can Teach African CX Leaders About Trust
While most conference case studies are imported from elsewhere, some of the world's most instructive CX stories are unfolding right here. An…
QuestionPro Joins as Platinum Sponsor for Botswana Customer Experience Symposium and BNCSI Launch
With the Botswana Customer Experience Symposium and the launch of the National Customer Satisfaction Index just days away, CICM welcomes Que…
When Customers Have to Chase the Experience.
A personal experience raises a bigger question about digital customer service: when communication moves behind the screen, does accountabili…
One Region, One Standard: Southern Africa's Customer Experience Council Relaunches with Continental Ambitions
Gaborone, Botswana - For years, customer experience professionals across Southern Africa have built their standards, trained their practitio…
Inside Africa's Boldest CX Recognition
What the 2026 Leadership Awards Reveal, and Why 2027 Should Be on Your Radar
CICM Confers Its Highest Honour: Meet the 2026 Class of CX Fellows
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
Africa CX Leadership Awards 2026: Celebrating the Continent's Customer Experience Trailblazers
The 2026 Africa CX Leadership Awards honoured a new generation of Customer Experience leaders from across the continent. CX News Africa cele…
CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution
CICM Global has named Prof. Wynand Goosen as Board Chairman and Dr. Mary Ritz as Vice Chairperson, heading a new nine-member board set to sh…