Skip to content

Africa's Voice on Customer Experience

About Write For Us Advertise Contact

News Insights Industry Country Desks Awards & Events Research

By beat Contact Centre Fintech & Banking CX Telecoms & Digital Services Retail & E-commerce BPO Regulatory & Consumer Protection

Sections Latest News Insights & Opinion Industry Spotlight Appointments & Moves

Zimbabwe

South Africa

Kenya

Nigeria

Tanzania

Ghana

Rwanda

Egypt

Malawi

Zambia View all desks →

Subscribe

Home/Search

Search

Type a keyword above — a country, a company, a beat like “banking” or “contact centre”.

Africa's Voice on Customer Experience. News, research & opinion on CX, contact centres & BPO across the continent.

Published by the Chartered Institute for Customer Management (CICM) Global. Informing and connecting Africa's CX community since 2014.

in f

Sections

News Insights & Opinion Industry Spotlight Country Desks Awards & Events Research Hub

Country Desks

Zimbabwe South Africa Kenya Nigeria Tanzania Ghana Rwanda All desks →

Get in touch

editorial@cxnewsafrica.com advertise@cxnewsafrica.com Write For Us Advertise Contact

© 2026 CXnewsAfrica · CICM Global. All rights reserved.

Privacy Terms RSS Sitemap

Developed by Tech24 Group

CXnewsAfrica DeskAnswers only from published stories