When good work doesn't add up
Game On helps leaders turn sound strategy and committed effort into coordinated performance customers can feel, while building the capabilit…
CX News
The latest CX News coverage from across Africa.
21 stories
What If the Customer Experience Problem Isn't a Customer Experience Problem?
It's easy to spot what customers say they experience — and equally easy to jump straight to the most obvious fix. After all, customers wait,…
The Missing Middle: Where AI-Shaped CX Is Really Decided
MAGAZINE ARTICLE SUBMISSION
Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth
AFTER FIVE YEARS IN THE WILDERNESS, AFRICA'S CX COUNCIL PREPARES FOR RELAUNCH
Founding members regroup to rebuild the continent's pan-African body for customer experience, with a full board, committee structure, and a …
THE CUSTOMER DID NOT ENTER AN ESCAPE ROOM
Why Human First CX must give people a clear way through digital service
Malawi
TanzaniaTanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…
ZambiaZambia's Service Economy Turns a Corner — But Two Sectors Are Being Left Behind
CICM REPORTER: LUSAKA