When good work doesn't add up
Game On helps leaders turn sound strategy and committed effort into coordinated performance customers can feel, while building the capabilit…
News
The latest customer experience, contact centre, and BPO news from across Africa — banking, telecoms, retail, regulation, and the people moving the industry forward.
20 stories
South AfricaThe Costliest Contact Centre Problem Is the One You Diagnose Incorrectly
The data is not the diagnosis
The Missing Middle: Where AI-Shaped CX Is Really Decided
MAGAZINE ARTICLE SUBMISSION
Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth
AFTER FIVE YEARS IN THE WILDERNESS, AFRICA'S CX COUNCIL PREPARES FOR RELAUNCH
Founding members regroup to rebuild the continent's pan-African body for customer experience, with a full board, committee structure, and a …
THE CUSTOMER DID NOT ENTER AN ESCAPE ROOM
Why Human First CX must give people a clear way through digital service