CICM Confers Its Highest Honour: Meet the 2026 Class of CX Fellows
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
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37 results for “Customer Experience”.
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
Africa CX Leadership Awards 2026: Celebrating the Continent's Customer Experience Trailblazers
The 2026 Africa CX Leadership Awards honoured a new generation of Customer Experience leaders from across the continent. CX News Africa cele…
South AfricaSilence the Spam: South Africa's New Opt-Out Registry Puts Consumers Back in Control
The National Consumer Commission will administer a national registry letting consumers block unwanted direct marketing calls, texts and emai…
CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution
CICM Global has named Prof. Wynand Goosen as Board Chairman and Dr. Mary Ritz as Vice Chairperson, heading a new nine-member board set to sh…
When good work doesn't add up
Game On helps leaders turn sound strategy and committed effort into coordinated performance customers can feel, while building the capabilit…
The Costliest Contact Centre Problem Is the One You Diagnose Incorrectly
The data is not the diagnosis
What If the Customer Experience Problem Isn't a Customer Experience Problem?
It's easy to spot what customers say they experience — and equally easy to jump straight to the most obvious fix. After all, customers wait,…
The Missing Middle: Where AI-Shaped CX Is Really Decided
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Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth