Customer Service Week Should Not Just Be Celebrated
Every October, organisations pause to recognise frontline service with gifts, awards and appreciation messages. Lekan Badejo asks the harder…
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4 results for “Events”.
RwandaKigali Becomes the Home of African CX Leadership
KIGALI - In two short years, a single gathering at Kigali's Ubumwe Grande Hotel has grown into the continent's most closely watched platform…
TRUST, BOTS AND THE BOTTOM LINE
Inside South Africa's Customer Experience Reckoning
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…