From African Hospitality to Institutional Hospitality
Africa is famous for its warmth. So why do so many citizens leave public offices feeling like an inconvenience? Shadrach Agbledzie argues th…
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16 results for “Government”.
MalawiCustomer Service Key to Improving Business and Public Service Delivery, Says Minister Itaye
At a Lilongwe breakfast meeting marking Customer Service Week, Malawi's Minister of Industrialization, Business, Trade and Tourism called se…
Customer Service Week Should Not Just Be Celebrated
Every October, organisations pause to recognise frontline service with gifts, awards and appreciation messages. Lekan Badejo asks the harder…
What Capitec Can Teach African CX Leaders About Trust
While most conference case studies are imported from elsewhere, some of the world's most instructive CX stories are unfolding right here. An…
Nicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
One Region, One Standard: Southern Africa's Customer Experience Council Relaunches with Continental Ambitions
Gaborone, Botswana - For years, customer experience professionals across Southern Africa have built their standards, trained their practitio…
RwandaKigali Becomes the Home of African CX Leadership
KIGALI - In two short years, a single gathering at Kigali's Ubumwe Grande Hotel has grown into the continent's most closely watched platform…
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth
Ghana
EgyptEGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…