MalawiCustomer Service Key to Improving Business and Public Service Delivery, Says Minister Itaye
At a Lilongwe breakfast meeting marking Customer Service Week, Malawi's Minister of Industrialization, Business, Trade and Tourism called se…
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QuestionPro Joins as Platinum Sponsor for Botswana Customer Experience Symposium and BNCSI Launch
With the Botswana Customer Experience Symposium and the launch of the National Customer Satisfaction Index just days away, CICM welcomes Que…
One Region, One Standard: Southern Africa's Customer Experience Council Relaunches with Continental Ambitions
Gaborone, Botswana - For years, customer experience professionals across Southern Africa have built their standards, trained their practitio…
Inside Africa's Boldest CX Recognition
What the 2026 Leadership Awards Reveal, and Why 2027 Should Be on Your Radar
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…