Zambia"There Is No Internet": Is Zambia's Digital Transformation Improving Customer Experience?
A stalled request, a sudden fix after escalation, and a bigger question for Zambian organisations: is digital transformation closing the gap…
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5 results for “Zambia”.
CICM Confers Its Highest Honour: Meet the 2026 Class of CX Fellows
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
Zambia's Service Economy Turns a Corner — But Two Sectors Are Being Left Behind
CICM REPORTER: LUSAKA